how to order

  • Select your required products and adhesives and place your order online. Alternatively you can order over the phone by calling: 0121 449 8525, or by post to: 27 Woodbridge Road, Moseley, Birmingham, B13 8EH
  • You will be sent written confirmation of your order on the next working day.

delivery
  • Most items are kept in stock and despatched by courier to arrive within 2 days. For our plaster range please allow up to 2 weeks for delivery. For our antique wood effect range please allow 28 days for delivery, as these products are made to order.
  • For other non-stock items, or when a product is temporarily out of stock, we still despatch within 2 weeks. We will contact you to advise when your products will be delivered, or you can contact us on 0121 449 8525 to check on stock levels before you order.
  • STOPPING INTERNET FRAUD
    With most cases of internet fraud the process works like this:
    1. The fraudster fills in the details of a stolen card. They also have to give the billing name and address of the card owner in order to process the transaction.
    2. They then fill in a different delivery address so that they can intercept the goods. To intercept attempted fraudulent transactions we have therefore taken a few simple steps
    a. We always send a confirmation of sale by 1st class post to the billing address. The card owner is then alerted to the fact that an order has been placed that they are not aware of and contacts us.
    b. In order to allow time for this confirmation of sale to arrive before any goods are despatched, when high value orders are received that have a separate delivery address from the billing address we delay despatch of goods long enough for the order confirmation to be received and responded to.
    c. Any cases of attempted fraud are immediately reported to the card company and the police.
  • Delivery charges can vary depending upon which range you are ordering from. To establish a delivery charge you can fill in a cart with the goods you require and the delivery charge will be displayed, or give us a call.
  • Please note that surcharges will apply for deliveries to Northern Ireland, Scottish Highlands, islands on all ranges. For our Antique Wood Effect range surcharges also apply for longer products (identified on the site as not available to buy online) and deliveries to the following postcodes AB, DD, IV, KW, PA, PH, BA, BH, BN, BR, BS, CT, DA, DT, EX, GU, LD, LL, NR, PL, PO, RH, RG, SA, SN, SO, SP, SY, TA, TN, TQ & TR. Please phone us for a quote.
  • Deliveries are made on weekdays between 8am and 6pm. If the courier is unable to deliver they will leave a card with a local number for you to phone to arrange for a convenient time for them to come back. Morning and Saturday deliveries are available at extra cost. Phone 0121 449 8525 for details. For beams, joists and planks from the antique wood effect range we use a specialist carrier who will liaise with you when arranging a delivery date and time and the same is true of our Plaster Range.
  • A receipt signature is required on delivery. Please note that this signature is your acceptance that the correct number of packages have been delivered undamaged. If there is obvious damage to the packaging please ensure that you sign for the goods as damaged, check the contents and advise us of damage immediately. If the packaging is in good order you will still need to check the contents are in good order, although you don't need the courier to wait while you do this. Whilst damage is rare, any damage should be notified to us the day you receive your delivery. Any damaged goods that are notified in this way will be replaced immediately.

other information
  • Product sizes may vary minimally from those shown.
  • ukhomeinteriors shall not be held to compensate any additional damage.
  • Your statutory rights remain unaffected.

refund policy

Goods may be returned for refund or exchange within 10 working days of receipt. However, this will be subject to a restocking and handling charge to the value of 20% of your order. All original carriage charges and collection charges are also liable. Returned goods must be undamaged and carriage is the responsibility of the customer. Our Plaster Range, Quoins, Stringer Courses, Exterior Pediments & Embellishments, Window Frames, Window Cills, Flexible mouldings, columns and pilasters and the antique wood effect range are exempt from this policy - see terms and conditions.

privacy statement

We do not divulge customer personal details unless required by law to do so. We do not sell contact details to third parties. Any and all information given to us is taken and treated as strictly confidential.

uk law

Ordering products constitutes a legally binding contract subject to UK law. For full terms and conditions click here.

company information

Registered Company address:
ukhomeinteriors limited, 27 Woodbridge Road, Moseley, Birmingham, B13 8EH
Company registration No. 379809
VAT registration No. 738 8902 86

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Office (not showroom) address: ukhomeinteriors Limited, 27 Woodbridge Road, Moseley, Birmingham, B13 8EH. info@ukhomeinteriors.co.uk.

Company Registration Number: 3798096.

Please note that this address is an office and not a showroom. You are welcome to pop in and see us, but please call to make an appointment first on 0121 449 8525.