Coronavirus & Demand Related Delays

We currently have reduced staffing in our sales office. Orders are being processed, but there are some
minor delays at busy times (particularly early in the week).

There are also some minor delays with carriers due to Coronavirus impacting on staffing levels at short notice,
and safe working practices slowing some operations. We recommend
that you allow a little longer therefore for your delivery to arrive, say 2 to 7 working days.

We also import in from Europe and there are currently some delays at ports due to Brexit.
This only effects orders where we are awaiting some stock and currently delays again appear minor.
When we are out of stock, we will contact customers to advise anticipated despatch dates, to see
whether these are acceptable (it’s usually no more than a few days).

If you are going to be out, please leave a signed note that the driver
can take as proof of delivery, with instructions where to leave the package.

If your package doesn’t arrive after 5 working days, and you’ve not heard from us, please do call us and we’ll chase things through for you.

We hope you all are, and remain in, good health. Take care.

If you would like to discuss any of these issues with us, please do give us a call.

We will update the information on this page as and when the picture becomes clearer.