We will use this page to give you the latest news on how the Covid 19 Pandemic is affecting us, and our customers.
We will update it straight away if anything changes.
We currently have staff in the sales office, although capacity is reduced.
Orders are being processed and despatched, but with some staff self isolating and safe working practices
meaning packers, for example, remaining 2m apart, some orders are being despatched later than usual.
At the moment delays in despatch are generally no more than a day.
This means that some orders will arrive a later than quoted on our website.
Our UK warehouse is currently despatching more quickly than our Belgian warehouse – if
you want to discuss which products are despatched from which warehouse please give us a call
(if we say 1 to 2 days on the website, it’s a UK based product, 2 to 3 days is for Belgium).
Most deliveries are still arriving in usual timescales with our carriers. There are some
delays, but generally not more than a day or two at worst.
Carriers are now using different procedures from normal, often not requiring a signature.
Some are now saying that when customers are not in goods will be returned
to us (rather than a another delivery attempted) as they are running out of storage space.
We are supplying customers with tracking details so that you will know that we’ve despatched
and so that you can monitor progress with the carrier. We are, of course, on the end of the phone
to help if needs be.
If you are going to be out, please leave a signed note that the driver
can take as proof of delivery, with instructions where to leave the package.
As and when the situation changes, we will update this message and communicate immediately with any affected customers.
In the meantime we hope you all are, and remain in, good health. Take care.